How not to open a business account!!!

I am so upset with FNB. I opened a business account for my NPO and I did it online. Because doing things online is faster .... the way of the future... Right??? Wrong!!!! I opened it online on the 15th of February, that was the easy part, I even got my card delivered but it has been such a battle to get the account activated. I have sent the documents through on multiple occasions and each time I phone a few days later (After I receive the automatic email stating that they have received it and I will be contacted in 3 business days) just to hear nothing has been received... I have been escalated so many times that I am pretty sure I am in the CEO's office by now! I even went to the branch with everything but they are locked out because I did it online... The agent in the branch told me it would have been done the same day if I went to the branch... Can you believe it?? So much for Online being faster!!! I sat on the phone with an agent again yesterday... Again... got all the paperwork sent through. It is apparently processed and I am still waiting to get the confirmation that the account is open...

This is ridiculous!