1 reviews | Active since Dec 2015
"HOW NOT TO HELP YOU"
I have recently lodged a ***** query with FNB for withdrawals on my account which I did not do nor did I authourise.
This occurred at the ATM - hence there is video footage of the person who conducted these transactions. FNB without viewing the footage to determine that it was not me who transacted or to establish who the perpetrator is closed the case.
I believe that this is poorly resolved as they are sitting with concrete evidence of who conducted transactions which amount to theft.
Good Day,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
I have noted that complaint reference ***NF was issued for your complaint. I have referred the complaint to the relevant department and have requested that they provide assistance and to make contact with you to address your concerns.
I again apologise for any inconvenience caused.
Kind Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one
Good Day,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
I have noted that complaint reference ***NF was issued for your complaint. I have referred the complaint to the relevant department and have requested that they provide assistance and to make contact with you to address your concerns.
I again apologise for any inconvenience caused.
Kind Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one