HOW NOT TO HELP A CLIENT

I am an FNB Premier client. I have tried to deal with your call center and also attempted to get help via the app and spoke to an extremely UNHELPFUL and UNS****ED person who does not read and does not pay attention to your query. As if he/she has something more important to do than FOCUS ON THE CLIENT.

I lodged a dispute on a online transaction for a service provider who was unable to provide me the product I ordered. I filled in your DISPUTE form as per your call center. This I submitted on the 1st Aug. The mail I received said 5 business days.

I then called the call center on 8th Aug and again got no joy with my request. So I tried again this morning and A VERY UNHELPFUL YANDISA MDALA did not even try to help. I had to send her the same message 5 X and then get told to refill in the form and resubmit and I had already done this.

Your service has gone to ****! You brag about your premier department and I can say from experience you guys are the worst. I am with you cause I have to be... not from a service or happiness aspect as you guys are far from service orientated and that is clear from how YOU TRAIN YOUR CONSULTANTS.