How not to do business

This financial institution only gets one star because zero stars is not an option.

This is a follow up to my previous review about being unable to use moneygram. Following my complaint a week ago, a couple of hollow promises to "investigate the matter further" have been made, and nothing more has come of it. I have already moved the bulk of my savings and monthly income elsewhere, and will be closing my account at the earliest convenience, since FNB clearly has no interest in retaining my business.

The only thing I have concluded from my dealings with FNB since 2016 is that any issues you have will never be addressed beyond a few face saving emails. Nothing further will come of it, and after an interminable period of frustration, the customer will ultimately have to find their own solution, such as another financial institution that actually values your concerns. I would be foolish to invest my hard earned savings in any institution with such a cavalier attitude towards its clients.