1 reviews | Active since Jul 2011
How may we help you indeed
I app**** for a limit increase on my credit card last week and submitted the documents on Monday. This morning I followed up on the increase and it turns out my documents had not been received yet because I sent it to the incorrect address. (I just hit reply!) I spoke to Simone Van Der Merwe in limit increases, slightly panicked because I already made arrangements that needed to be paid for on Wednesday. I just checked my account for something else and there it is, the limit increase has been done. Thank you so much for the effort Simone.
Good Day,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to the relevant department for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)
Good Day,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to the relevant department for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)
Good day Jeanette,
Kindly ignore the above response as it was sent in error. I do apologise for any inconvenience and frustration caused.
I've received your compliment that you logged. Thank you so much for taking the time to compliment the service you received from Simone Van Der Merwe.
I will be sure to pass on your thanks and comments to management and I am so pleased that we've managed to live up to our brand's slogan "How can we help you?"
We are truly glad to hear of the wonderful service you have received from our staff.
Regards
Hello Peter Complaints
Naomi Petersen
*** (option one)
Good day Jeanette,
Kindly ignore the above response as it was sent in error. I do apologise for any inconvenience and frustration caused.
I've received your compliment that you logged. Thank you so much for taking the time to compliment the service you received from Simone Van Der Merwe.
I will be sure to pass on your thanks and comments to management and I am so pleased that we've managed to live up to our brand's slogan "How can we help you?"
We are truly glad to hear of the wonderful service you have received from our staff.
Regards
Hello Peter Complaints
Naomi Petersen
*** (option one)