How many times shall I submit the documents?

Item: FNB (First National Bank)
Rating: 1

I have tried, in vane, to have my business account activated. I have submitted all required documentation 4 times. I have spoken to the call center and it was confirmed that all documents have been received, and I was told that the matter would be escalated. A day later and I have again received an email and sms saying that I need to submit the same documents. The same documents I have submitted 4 times. The documents that the call center confirmed receipt of yesterday! I phoned the call center again and was asked for the same documents AGAIN. I was on the phone with the call center for 20 minutes yesterday and spoke to one person who couldn't help me, then a very rude person, and then someone who sounded half asleep. Today, I eventually dropped the call after being placed on hold for 10 minutes. Seriously FNB? How can you help me? Try actually helping me!

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Replies (1)

FNB (First National Bank)'s replyOfficial

28 Dec 2018, 15:47

Good Day, Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused. A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback. The reference number is ***NF Regards Hello Peter Complaints Team Fairlynne Jacobs *** (option one)

FNB (First National Bank)'s reply28 Dec 2018, 15:47

Official