BR
Brandon R

1 reviews | Active since Jun 2011

17 Sept 2019, 13:34

HOW MANY TIMES ARE YOU GOING TO PROVE YOU NOT HERE TO HELP

I am now getting to a point where I am wanting to take things further with fnb. If I had to give you a list of high profile clients that are wanting to move from fnb I can do so as they are disgusted with this service. As per my last post still nothing has been sorted. I am still trying to get the correct settlement letters on my debt review accs and you keep sending the wrong amounts. My debt counselor has even sent through the court order and the NPDA summary to show all my payments. Your settlements you are sending are way over my outstanding balance. I am sick of you people and I would like this escalated higher. I will go viral with what I need to if you carry on messing around with my finances. You would think you would be happy for me to settle. Absa bank was a breeze. Done all in 3 days including a settled and paid up letter. FNB has been for weeks and still no one clever enough to actually get this right.

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Replies (2)
FNB (First National Bank)
FNB (First National Bank)'s reply17 Sept 2019, 14:30
Official
Good day Brandon

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.

The reference number is ***NF.

Regards,

Hello Peter Complaints Team

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BR
Brandon R's update17 Sept 2019, 14:40
Reviewer Update
Same reply as usual. Don't be fooled as nothing is making it right. I will be taking this to the NCR.