How many more complaints!?

Anything that is of serious concern must be dealt with FNB through a repetition of the same complaints. Why? I have no clue and this is the only way they take notice of you. once this is sent then it's 'sorry' this and 'sorry' that'.

So now I am back to write yet another complaint, FNB is it so difficult to help a customer that has tried his best to stick to what has been requested in the steps that are app****. I have even been into the branch because getting help via the app is a rat race you will never win!!!

I have app**** references, paperwork and communication but when I get contacted we start at the beginning. Can you understand that I have now RUN OUT OF PATEINCE!!!

So much for reporting ***** within the frames of communication, to get treated like a kindergarten child! What more must I do!!!