ZB
Zelvin B

1 reviews | Active since Nov 2015

14 Oct 2016, 12:17

How long must we stand in line?

<p>its business as usual at FNB lifestyle...</p> <p>long lines... 1 teller and its friday at 12:00</p> <p>not the busiest time of the day for the bank... </p>

0
Replies (3)
FNB (First National Bank)
FNB (First National Bank)'s reply14 Oct 2016, 12:51
Official

Good day,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is 732275.

Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)

FNB (First National Bank)
FNB (First National Bank)'s reply14 Oct 2016, 12:53
Official

Good day,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is ***.

Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)

FNB (First National Bank)
FNB (First National Bank)'s reply14 Oct 2016, 12:59
Official

Good Day Mr Botha,

Thank you for taking call earlier to acknowledge your review on hello peter. I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and the unnecessary concern caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done.

Your reference number is ***

Kind regards

Complaints Resolution

Daffnie Govender

Email address: ***

Tel number: *** (option one)