How long must i wait
Now this afternoon, i receive this sms regarding a debit order that has gone off in the past, now this sms says its a new debit order. Been on the phone for 19 minutes and absolutely no response, theere are high call volumes. Spend some money and employ more people and equipment very poor service.
Hello keith-richard-lambert ,
Thank you for bringing this to our attention.
We truly regret taking note of your experience and the frustration this has caused.
A complaint has been routed to the relevant department and I have requested that they provide you with feedback.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***
Hello keith-richard-lambert ,
Thank you for bringing this to our attention.
We truly regret taking note of your experience and the frustration this has caused.
A complaint has been routed to the relevant department and I have requested that they provide you with feedback.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***