1 reviews | Active since Jul 2019
How long is SHORTLY in FNB time?
App**** for a personal loan online, everything went smooth and fast, took about 6 minutes, got a message asking for me to load my payslip, done with out much fuss. Then they sent me a message "Your document(s) have been successfully uploaded. We are busy processing your documents. You will receive a message from us shortly." Shortly, to most people, means well shortly ie a few hours at most. Exactly 2 days later and silence. Phoned in to try find out what is going on all they could say was "it is being verified, we can not tell you how long it will take"
I do not mind waiting for something IF I know I will be waiting, do not tell me shortly when you know it is going to take days, days is not shortly, have the manners to be honest with your clients and tell them it will take a few days/ weeks/ months what ever. Clients do not mind waiting a few days IF THEY ARE aware it will take so long. What gets people's backs up is being **** to and mislead. You should, by now, know how long you take to approve a loan, let the client know that up front, it makes a big difference, had I known it would take so long I would have gone elsewhere, as I have limited time in which to make a decision and the loan has a large impact on what I was going to do. This delay has now created a major problem for me. The loan being approved or not is not the issue, would make it simpler if it was, but there are other plans that could be made, but for everything to work out smoothly (with or without the loan) I had to act this morning. Right now I can not do anything because I have no idea if the loan will be approved and if I go with the plan excluding the loan then I will be paying for a loan I do not need, if I go with the other plan and the loan is not approved I am in serious trouble.
STOP MESSING WITH YOUR CLIENTS AND MAKING FALSE STATEMENTS.
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards,
Hello Peter Complaints Team
***
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards,
Hello Peter Complaints Team
***
I give up on FNB client service is clearly no longer part of their business plan, half their branches no longer have tellers so you have to drive miles out your way to do banking. Their internet banking is so slow it was probably set up in the 80s. In the time it has taken me, just to follow up on my loan, just to get an update I went to another bank and not only got an answer but got the money. Guess I will be moving my accounts.
I give up on FNB client service is clearly no longer part of their business plan, half their branches no longer have tellers so you have to drive miles out your way to do banking. Their internet banking is so slow it was probably set up in the 80s. In the time it has taken me, just to follow up on my loan, just to get an update I went to another bank and not only got an answer but got the money. Guess I will be moving my accounts.