How long does it take to reset a PIN!

<p>2 weeks ago, I had an issue with my Kulula credit card. I entered my (correct) PIN in twice and both times it was rejected. I did not want to enter it a 3rd time in case the card was blocked, so I contacted the FNB card centre. They confirmed that there was an issue with the PIN and that they would escalate to the PIN department to reset so that I could create and view my PIN via online banking. After 2 weeks and numerous calls to the contact centre this issue is still not resolved and I have been inconvenienced by not being able to use my credit card for purchases at stores. For the life of me I cannot understand what is so difficult about resetting a PIN on their system.</p>