HOW LONG CAN WE HANG ON THE LINE

3 WEEKS I WENT TO THE NORTHGATE BRANCH TO APPLY FOR A PETROL CARD EHICH WAS APPROVED. TO DATE NO ONE HAS CALLED ME TO DISCUSS THE ARRANGEMENTS FOR DELIVERY OF MY CARD. I HAVE SPENT ALL WEEK TRYING TO CONTACT FNB. ALL THAT HAPPENS IS THAT I HANG ON THE LINE FOR AGES AND WHEN I FINALLY GET THROUGH TO THE CALL CENTRE THE DROP THE CALL. IT IS EXTREMELY FRUSTRATING. EVERY SINGLE TIME I CALL FNB, THEY HAVE HIGH CALL VOLUMES, DO SOMETHING ABOUT IT WONT YOU! I DONT HAVE TO BE CALLINFG IN TO FOLLOW UP ON THINGS, IT SHOULD BE DONE. I AM REALLY GOING TO MOVE TO ABSA OR NEDBANK AS THEY APPEAR TO BE ON THE BALL WITH THEIR CLIENTS. THEY CALL ME YET I AM NOT EVEN A CLIENT. FNB YOUR ADDS ABOUT CONVENIENCE IS A LOAD OF **** AND BULL. <br> DO SOMETHING ABOUT IT! THIS IS NOT THE FIRST TIME! I AM DISGUSTED WITH FNB'S SERVICE OR RATHER THE LACK THERE OF. ABSA HERE I COME!