How is it possible that FNB can win any awards unless they are bought?

Just opened a Premier account with FNB with the intention of moving my account from ABSA to FNB. However after my bad experience within the first week T THINK NOT. On third January I noticed FNB charged me one hundred and fifty Rand for replacement card a card I never had as I only opened the account and this would be my first card. Then my experience when opening the account as follows. Just joined FNB on Wednesday twenty seven December but what a waste of time. The app is absolutely hopeless and supposed to streamline processes but no. I tried thrice getting a quote for insurance on my car and this is the message I got each time… “Request not processed We seem to be experiencing technical difficulties at the moment. Please try again later”. Then tried ebucks registration and this is what I got each time over two days trying…” Register for eBucks YOUR REQUEST CANNOT BE PROCESSED System currently unavailable Please try again later”. I tried each and everyday up to Sunday thirty first but still the same “system error cannot be processed” I had a Private Bank account with FNB about six years ago but closed it after bad service at their Langebaan branch. So I opened a new account at their new branch also in Langebaan. After giving my ID my previous and outdated contact details popped up. I requested that my contact details cell number email and residential address be updated. So when trying to register my ebucks on my laptop on ebucks.com seeing the app was hopeless they sent the OTP to my old cell number … they did not update my cell number as requested so again could not register. Tried to get a quote for car insurance on the website again OTP sent to my old cell number and again no insurance quote. Applying for a credit card on the app is equally frustrating. As I already am an FNB client the first page “help us build your profile” is already populated. However that’s where it ends after clicking the continue button below it merely and continuously jumps back to the same page you cannot proceed further to complete the application. The purpose of the app and technology is to streamline self help functionality but clearly FNB missed the boat. Then whilst busy with the consultant to open an account for me and whilst explaining the various accounts another female consultant (Liezel) rudely engages in conversation with the consultant without greeting nor apologizing for the interruption this conduct being the very reason why I left FNB in the first place. This is so disrespectful and undermining not only towards me as client but the consultant assisting me which unacceptable behaviour I brought to the attention of the branch manager.