How is Ebucks assisting customers during this pandemic?

My husband did not qualify for ebucks last month so I emailed his private banker enquiring as to why. His reply was that, hubby did not meet the minimum amount required to be deposited. The banker, did, however, say that he is querying this because my husband app**** for the Covid 19 relief solution. The whole world is facing this pandemic with job cuts and reduction in salaries. My husband was paid 50% of his salary in April and then 25% in May. This was due to Lockdown and Covid 19, although he has been working. How does ebucks and FNB still require their customers at this time to meet the minimum requirements for this period. Qualifying criteria should be excluded during this period as I'm sure the majority of Ebucks customers are facing some sort of financial difficulty. As loyal FNB and Ebucks customers, shouldn't you be doing everything to help out your customers?