How inefficient can FNB Private Client bankers be??? More debits with no word from them

I am absolutely livid with FNB Private Wealth, again I'm debited for an account that was cleared last year. Which was not supposed to be debited in the first place. My so called banker has been absolutely useless in this case, all he's done is blow hot air and call stupid meetings with me. I've been debited the 3rd time and there's no resolution to this. His team leader Oscar is no better. It's been a month now and I've been debited over R4000 that no one will resolve. I've emailed up to the CEO but no response. So much for being a private client. It's all a load if bull, no truth in it at all and the service is absolutely pathetic. Disgustingly terrible service.