1 reviews | Active since Dec 2009
How I help FNB???!!!
If this is the level of service you get as a Private Client I would much rather be an ordinary client!!! I have given instruction more than twice over the phone and at least twice via email to have the marketing consent I NEVER GAVE removed from my account. I WILL NOT download a ***** App to my cell phone or go to a branch to do YOUR JOBS FOR YOU!!! Also asking me for my card number and pin over the phone as the only ways of authenticating me is ludicrous! You as my bank instructed me to NEVER give those details to ANYONE, NOT even a bank employee. And now this is the only way to authenticate a client??!!!! Remove the marketing consent immediately or I will lodge ANOTHER complaint with the Ombudsman. Seems the Ombudsman should rather CLOSE FNB, as they are NOT HELPING ME!!!!!
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***.
Regards, Hello Peter Complaints Team
*** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***.
Regards, Hello Peter Complaints Team
*** (option one)