How have you helped me?

I have always thought FNB is such a great bank - maybe because of the past interactions I have had with their staff. However am so very disappointed with their business banking. I have has an issue with my trust account (for an estate agency) not linked to the main business account.

I went to 3 FNB branches (Springs mall, Springs - before it closed and Brakpan CBD) every time the business banker is not available. I was asked to set an appointment which I did - that didn't help because they would have to meet a client urgently - what am I?

Fast forward the trust account sits at a negative because I need them to finally call me to assist with this matter - no one calls. Instead my beloved bank takes me to attorneys and blocks my account with the main account at a positive. no one called me to even ask me to rectify the matter or follow up on my previous communication.

I paid their attorneys who told me I have to see what I can do about getting my account back up.

I am purely and utterly disappointed