How hard is it to activate a card

I am utterly shocked with the service that I have received from you and am seriously considering moving my account. How hard can it be to activate a card? At this rate I guess I will be forced to go into a branch which is the last thing I want to do. Not really sure why you call yourselves FNB Premier because there’s nothing that sets you apart from any other service provider. I don’t know why you have a complaints department if all they do is try and transfer you to the very department you’re calling to complain about. Then I’m asked to relate my complaint so it can be noted and filed away in some deep whole. Your consultant actually told me to not expect any feedback or resolution from the complaints department. So why do you have a complaints department.