HOW FNB TREATS NEW CLIENTS/APPLICANTS/CUSTOMERS

On the 27/10/2020 I opened a FNB account online and was excited to change. I received a call from Take a Lot and was unable to answer the call expecting to be called back. In the 11 I decided to Enquire and Received a call from from Chad Cornelson im complaints he was exceptional and gave a 10 dor his CSAT.

The Card finally came in the 23/11/2020 the driver dropped the card and Left not taking any Documents. I immediately went to the ATM to activate my card as I was informed by the App. It said card could not be activated.

24/11/2020 I received a SMS informing me that my salary had come in. I decided that I will go to the Branch to have this sorted. They did the best they could in their power but unfortunately FNB KYC was closed.

I called FNB KYC on the 26/11/2020 and the removed Block but still no salary. At this point all my debit orders had failed.

I then complained again and I spoke to Jason Davids who was very patronizing and kept shifting the blame.(No Survey sent by the way)

He ADVISED me to speak to my Payroll as the money had returned to their bank account. I emailed my payroll immediately as my credit record is being affected by this point. Payroll informed me that nothing has returned.

I need help please