Hellopeter
Share Your Experience
SJ
Spud J

1 reviews | Active since Sept 2017

30 Sept 2017, 11:52

How FNB ********** my Son

My son's FNB card was debited with an unauthorised R7000 foreign online debit several months ago in a card not present transaction, FNB said they would investigate but of course they came back and simply refused to recover the funds and pay back. So we cancelled the card and they issued a new card.

This month another foreign company debited him with R4700 in another online card not present transaction. On investigation it turns out that in spite of FNB replacing the old credit card and reporting the ***** they simply forgot to cancel the old card and thus the debit went through anyway. Of course FNB investigated but cannot see what they have done wrong. Really??

So what is the point of cancelling a credit card at FNB if it is able to stay live and is linked to your new card? FNB I now want the R7000 and the R4700, you guys have a responsibility to your card holders to protect them from online ***** and card not present transaction where you are able to recover 100% back from the merchant that committed the ***** through Visa.

If your customer cancels a credit card at FNB it is not an unrealistic expectation to expect the bank to actually follow the instruction and protect the account holder from future ***** on the old card.

0
Replies (2)
SJ
Spud J's update09 Oct 2017, 08:39
Reviewer Update
FNB "response" which not visible to other consumers above is nothing more than asking for an ID number and there has certainly been no follow up or resolution. I have spoken to a senior executive in the Card division of another leading bank and he confirms that unauthorised "Card not present transactions" over the internet must be refund and that FNB has 100% recourse to refund from VISA and recover from the online vendor. Then there is the FACT that FNB issued my son with a new credit card but failed to cancel the old card number thus he suffered damaged due to their incompetence. FNB we are not going away. I pretty sure the Banking Ombudsman would share our views or I would be very happy to see you in the small claims court . To ignore my sons claim is not acceptable. Please return his money and do the right thing please.
SJ
Spud J's update06 Dec 2017, 11:51
Reviewer Update
FNB I am still waiting after two months for a response. FNB tactic is to respond by saying they going to investigate and respond but in our case this is pure fiction. Your "official business reply" is greyed out intentionally like you actually applying your minds when in fact you guys are just kicking the can down the road. Give us back our R11700. We not going away.