How FNB not help small businesses

On top of not having a lot of solutions for small businesses FNB really could not be bothered to offer any service to small businesses. I have been to two branches the past 3 weeks requesting 1 thing. Small business managers are never there and don't get back to clients. While we understand you out seeing other clients but coming back to us would be great. I left 2 messages at Randparkridge. I left a message and northgate with the Branch manager who said I can hold him accountable - what a joke. I am still waiting for him to get back to me. Also, having 1 small business manager at a branch shows how much energy you willing to invest in small business. I left rosebank some years ago because of the same problem, went to sandton but no same, started using northgate had Tebello who was at least good at coming back to me and following up. This time, the branch manager said he'd come back to me but I guess he still will. I've been awaiting his response for over a week.