How FNB ****med me out of ebucks

FNB did not show my ebucks progress for April and May until today when it was too late.

During the month of March, FNB did not show my progress for April. It showed February and March.

During the month of April, FNB did not show my progress for May. It showed February and March.

As of yesterday, it was showing progress for February and March.

Today I receive my ebucks and it finally updates. 500 points from level 5 for April and May. I didn't nav Home for the last points but FNB refused to show my progress for the new quarter so how was I supposed to know I needed to do that.

They refuse to refund points because I didn't log an issue earlier. This is *****