GS
Gideon S

1 reviews | Active since Jul 2011

26 Sept 2016, 11:47

How FNB don't help

<p>I refuelled my car last night and when I want to pay with my FNB card, it was declined although there were enough funds available (salary has been paid in). I phoned the Private Client line, was put on hold for 15 minutes before someone spoke to me and subsequently put the phone down in my ear. I had to phone family members to bring me an ABSA card to pay for the fuel. Thank you FNB for embarrassing me. I wish I never switched to FND and stayed with ABSA. With hindsight, their service was not as bad as that of FNB.</p>

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Replies (2)
FNB (First National Bank)
FNB (First National Bank)'s reply26 Sept 2016, 15:13
Official

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is ***

Regards Complaints Resolution

Melinda Duvenhage

Email address: *** Tel number: *** (option one)

FNB (First National Bank)
FNB (First National Bank)'s reply26 Sept 2016, 15:31
Official

Good Day Mr Van Staden,

Kindly be advised that I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and the unnecessary concern caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done.

The reference for your complaint is ***

Kind regards

Complaints Resolution

Daffnie Govender

Email address: ***

Tel number: *** (option one)