1 reviews | Active since Jul 2011
How FNB don't help
<p>I refuelled my car last night and when I want to pay with my FNB card, it was declined although there were enough funds available (salary has been paid in). I phoned the Private Client line, was put on hold for 15 minutes before someone spoke to me and subsequently put the phone down in my ear. I had to phone family members to bring me an ABSA card to pay for the fuel. Thank you FNB for embarrassing me. I wish I never switched to FND and stayed with ABSA. With hindsight, their service was not as bad as that of FNB.</p>
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***
Regards Complaints Resolution
Melinda Duvenhage
Email address: *** Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***
Regards Complaints Resolution
Melinda Duvenhage
Email address: *** Tel number: *** (option one)
Good Day Mr Van Staden,
Kindly be advised that I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and the unnecessary concern caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done.
The reference for your complaint is ***
Kind regards
Complaints Resolution
Daffnie Govender
Email address: ***
Tel number: *** (option one)
Good Day Mr Van Staden,
Kindly be advised that I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and the unnecessary concern caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done.
The reference for your complaint is ***
Kind regards
Complaints Resolution
Daffnie Govender
Email address: ***
Tel number: *** (option one)
