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anton.barnard anton.barnard
1 reviews | Active since Jun 2016
18 Dec 2018, 08:06
How FNB does not want to help with internet banking
I opened an account on behalf of my son about 2 weeks ago. After much difficulty, which was due to FNB's software blocking the FICA documents I repeatedly tried to send, the account was activated and we received his ATM card.
When I opened the account, I also registered him for internet banking. Up to today, he is still unable to use internet banking. He can log in, but it just kicks him out with some inane message about documents being outstanding (no, I've sent all required documents.) I have REPEATEDLY, i.e. must have been 3 times already, complained about this, but the bank does not deign to respond to my repeated requests for assistance. I get no response to my REPEATED complaints.
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Replies (1)
FNB (First National Bank)'s replyOfficial
18 Dec 2018, 10:39Good Day Mr Barnard,
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to the relevant department to investigate and provide resolution.
Feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Tel number: ***
FNB (First National Bank)'s reply18 Dec 2018, 10:39
Official
Good Day Mr Barnard,
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to the relevant department to investigate and provide resolution.
Feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Tel number: ***