How FNB can ***** Money and chance new clients away

How bad can a bank be? I wanted to move to the FNB Private Banking Department, but the service of the Grove branch was so bad, lacking communication and anyone taking responsibility for its potential clients. After the lack of service and nothing getting done or emails getting responded to, I requested the account to be cancelled, and no communication was sent after that email from the banker and the escalations team. Today I logged into the banking app to see if they did do the work, and as clearly they don't want private banking clients, I saw that I owe thousands due to yet again work that a banker should have done and communicated if the service was cancelled like requested. I rep**** today on the same email requesting the ombudsman to see if they can show FNB what service is, as clearly they think they can get a salary without clients.

Do yourself a favour and stay away from a bank that clearly can't render a proper service