HOW DOES INSTITUTION LISTEN TO THIRD PARTY???

Last night 06/02/2023, I went to an FNB ATM TO MAKE A DEPOSIT INTO MY BUSINESS ACCOUNT *** AND I COULD NOT ACCESS THE ACCOUNT!!!

THIS MORNING I CALLED FNB I WAS TOLD THAT THERE IS A HOLD ON MY ACCOUNT WHICH WAS GIVEN BY KING PRICE INSURANCE FOR MISCONDUCT!!! WHO THE HELL IS KING PRICE INSURANCE FIRST OF ALL TO REQUEST A HOLD ON MY ACCOUNT WHEN FIRSTLY I DONT HAVE ANY BUSINESS WITH THEM???? WHY WAS I NOT NOTIFIED OF THIS AS ITS MY ACCOUNT, NOT THIS ***** KING PRICE INSURANCE!!! SINCE I CANCELLED LAST YEAR WHEN I FOUND OUT THEY CANNOT BEAT MY CURRENT INSURANCE, THEY TOOK IT INTO THEIR OWN HANDS TO GO INTO MY ACCOUNT AND KEEP DEBITING AND THEN THEY WANT TO SAY I AM DOING MISCONDUCT WHEN THEY DE*****ING PEOPLE BY JUST DEBITING WITHOUT NOTHING CAST IN STONE OR NO CONTRACT SIGNED TO SAY I WAS TAKING ANYTHING FROM THEM!!! THEY HAVE THE NERVE TO DEAL WITH THE WRONG PERSON!!! I DID CANCEL THEIR INSURANCE WITHIN 7 DAYS AND THE MANAGER NOTIFIED MY VIA SMS THAT THE INSURANCE OR POLICY WAS CANCELLED.

NOW FNB HAS PUT A HOLD ON MY ACCOUNT FOR SOMETHING THAT IS NOT OF THEIR CONCERN BUT THE CONCERN OF CLIENT AND THIRD PARTY. HOW DOES FNB TAKE DIRECTIVE FROM A THIRD PARTY TO PUT A HOLD ON A CLIENTS ACCOUNT WITHOUT THEIR PERMISSION??? I WANT ANSWERS, AN APOLOGY, EXPLANATION AND MY ACCOUNT TO BE REMOVED FROM THIS HOLD AS I AM RUNNING A BUSINESS HERE, I HAVE EMPLOYEES TO PAY, BILLS TO PAY AS WELL AND THINGS NEED TO BE PROCESSED!!! THIS IS UTTER *******... I WAS NOT EVEN INFORMED ONCE THAT THIS KING PRICE INSURANCE GAVE THE INSTRUCTION FOR THIS HOLD SO THAT I CAN LIAISE WITH KING PRICE MYSELF AND CONTACT THE OMBUDSMAN FOR THEIR POOR **************** OF AN INSURANCE... THEY WANT TO RIP PEOPLE OFF WITH THEIR *****. UTTER NONSENSE I MUST SAY FROM BOTH PARTIES INVOLVED.

I WANT THE TOP MANAGEMENT TO HELP ME, NOT THESE SMALL CONSULTANTS THAT KNOW NOTHING AND JUST FOLLOW WHAT THE THIRD PARTY SAYS INSTEAD OF CONTACTING THE CLIENT. THIS IS ***** AS FAR AS I AM CONCERNED AND I HAVE TO TAKE IT TO THE OMBUDSMAN AS I AM SO SICK AND TIRED OF FNB ALWAYS DOING THE INCORRECT THINGS AND COSTING ME BUSINESS IN THE PROCESS!!!!