1 reviews | Active since May 2013
How do you get FNB to speak to you
What does it take to get someone from FNB Wilkoppies branch to speak to a client? My wife has been calling from yesterday to speak to someone at the FNB Wilkoppies branch in Klerksdorp. Every time they say they will give that person a message and she will phone back. It never happens. Even tried holding on to speak to the person - waiting for 15 minutes and then the phone gets disconnected or being put down in her ear.
They are quick helping you when you need money, but when you want to end something they take their time and with no help at all. Just to make that little bit of extra money from you. Would it be possible to give me the branch manager contact details?I don't want to speak to a consultant.
Good Day,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
I have noted that complaint reference ***NF was issued for your complaint. I have referred the complaint to the relevant department and have requested that the branch manager be in contact with you.
I again apologise for any inconvenience caused.
Kind Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)
Good Day,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
I have noted that complaint reference ***NF was issued for your complaint. I have referred the complaint to the relevant department and have requested that the branch manager be in contact with you.
I again apologise for any inconvenience caused.
Kind Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)