HOW DO YOU CONTACT YOUR FNB BRANCH

Does anyone out there know how to contact there FNB branch Do FNB ever try to call themselves on the customers numbers Customers do not have unlimited funds or time trying too contact there branch I don't have a password for my bank and i certainly don't have a Pound key on my phone and even if i do why???? when asked I put in my ID number but it makes no difference I can't afford to take a day off work to go to my branch all i want is some information but even you check the web site they have nothing on that item Who is going to pay for all my wasted airtime who is going to pay my employer while i sit on the phone trying to get hold of my bank WAKE UP ---- REAL PEOPLE WANT TO TALK TO THERE BANK --- NOT MACHINES SOME OF US OUT THERE CARE ABOUT "CUSTOMER SERVICE" "CUSTOMER CARE" ALL THE WORDS THAT YOU USE BUT DO NOTHING ABOUT You charge me fees on my money and charge me fees on my transactions but the moment i need you you are not there