How do we NOT help you

Error on digital banking (fnb.co.za)

Did a payment to 2 recipients. The payment seems to be unsuccessful as an Internal System error was displayed. Error code 11500.

I then processed the payment again and again the same error was displayed to me. The next moment SMS was received for one of the recipients and payment was done twice.

I phoned the call center - my word, this experience leave me How not to help you. Was advised they aware of the issue. I have to contact the recipient to get the money refunded.

So an error on FNB Digital banking now becomes my problem where I have to contact a recipient of a payment to be returned. Just hope the person does it. I was advise not to do a reversal as the cost will be higher than to contact the relevant recipient.

The second recipient, I made a payment three times. So far only one payments was processed.

FNB, I thank you for for NOT helping a client and NOT care about FNB Digital problem and making it a customer's problem.

Regards Unhappy