how difficult can it be to follow instructions?

I tried to upgrade my FNB Gold Check account to a FNB Platinum account in June 2015, but your system automatically decided that I should get a Private Clients account instead. WHY? Surely a client should get what he wants, instead of being forced to pay more for something he doesn't want??<br> <br> Needless to say this has been an endless battle to have rectified. When I tried to apply for a Platinum credit card, I was automatically given a Private Clients credit card, AGAIN!<br> <br> This whole process totally *****ed up my eBuck rewards and I was at level 1 because I didn't conform to the minimum eBucks requirements, on a Platinum account. Well, duh!! I can't afford a platinum account. So for the past. And every time I query this, I'm told that I have to earn more money and have more money go through my account in order to earn eBucks. On the Gold account I was on eBucks level 3. Now I'm in Level 1 since June because FNB decided that I make more money than I actually do!! Isn't this in contravention of the Credit Act??<br> <br> You have until end business day on Tuesday 24 November 2015 to completely remove any \Private Bankers"status of my account and make it a Platinum account"