how did they help me?

im super frustrated. i just sat on the phone for the past 10 minutes (killing my phone bill) trying to find just ONE person who can explain what the FNB Cash Stash account is for. i had to go through 3 call centre consultants before i could find one to explain it to me and before he could do that i had to verify ID numbers and account numbers. once he realized what i was referring to and explained its use to me, i asked that the cash stash be removed from my account. that required me to be transferred to another consultant. MORE WAITING! so i tell him, dont bother... i cannot be put on hold and have to start my story from scratch with yet another person. then i decide to ask him one last question before i hang up... why is the balance in my account not equal to the balance available to me since its a normal savings account. he tells me he will have to connect me to account security verification before he can answer my question!!! i hung up! what the hell FNB??? your call centre is innefficient!!