How CAN"T we help you. No assistance during LOCKDOWN despite promises....

Really disappointed. FNB says that it is helping their clients. Have been calling everyday from Monday to discuss my homeloan arrangements during this no work no pay period. Average call waiting 35 minutes only to be told no decision has been made. It is business as usual. If you don't pay a full bond then you will go into arrears and the interest and relevant charges will escalate.Left 2 messages. Still no response. Can you please assist!!!