"How can't we help you" FNB

When you are frustrated with your bank the last thing you need is a girl like Mbalenhle Maseko to pour gasoline on an already burning fire, I have never encountered such rude service before probably because she is hiding behind her fingertips as she works on the chat service that FNB offer but nonetheless if training is needed please do take that excuse of a customer consultant to an immediate training. To top it all off they didn't do what they promise and pride themselves in "how can we help you". Disabling the reversal function is the worst feature you guys have done. Bye FNB