HOW CANT WE HELP YOU

Received the below email from FNB

Good day Mrs. Carina Else, Thank you for allowing us to assist you.(No assistance) Please be advised that we have attempted calling you on numerous occasions without any success.(Not numerous I had 1 missed call from you) Please note that you are unable to submit a claim for your loan account as the CPP policy lapsed in August 2021.(I lost my Job en Feb 2021 due to covid. I worked in the Hospitality industry as you know the lockdown was not very good for this industry. If you guys acknowledge my claim it would've been sorted before August 2021.) We apologise for the delayed response and any inconvenience caused. Should you require any further information please do not hesitate to contact our Collections department on ***/1.(I dont need information I need this sorted) Kind Regards