1 reviews | Active since Sept 2018
How CAN'T we help you!
I have multiple Declined Purchase Transaction Fees on my account between the 20th and 21st of August this is for a transaction that I had not authorized and I had requested feedback from FNB around this. This was equal to an amount of R8.50 each and there were a total of 20 transactions. As a result my account was overdrawn and I have been incurring subsequent fees which I never should have incurred.
Despite promising to come back to me I have heard absolutely nothing from FNB in terms of resolving this issue.
Extremely poor in terms of Service!
Good day Amrith Withana,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
Complaint reference number ***NF was issued for your complaint. I have escalated your complaint to FN Sales and Service Contact Centre who will investigate the matter and provide feedback.
One again I apologise for the frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
Good day Amrith Withana,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
Complaint reference number ***NF was issued for your complaint. I have escalated your complaint to FN Sales and Service Contact Centre who will investigate the matter and provide feedback.
One again I apologise for the frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)