ZS
Zizi S
1 reviews | Active since Oct 2019
18 Oct 2019, 14:20
How Can't We Help You
Hi, I had a reversal transaction of R4000.00 on my FNB Cheque account. I tried calling, only to have the phone put down in my ear - several times, I used the FNB App secure chat, not at all helpful, went into the branch and had the consultant also look as puzzled as I was about the transaction. I received a reference number but no feedback and the link sent with the email was invalid. My account is now in arrears and the bank that strives on "How Can We Help You" is of no assistance!
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Replies (2)
FNB (First National Bank)'s replyOfficial
18 Oct 2019, 14:52Good Day
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***NF
Regards
Hello Peter Complaints Team
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FNB (First National Bank)'s reply18 Oct 2019, 14:52
Official
Good Day
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***NF
Regards
Hello Peter Complaints Team
***
***
ZS
Zizi S's updateReviewer Update
18 Oct 2019, 14:55Oh and I've got service fee charges on my overdrawn account. How can a bank charge me for THEIR mistake.
ZS
Zizi S's update18 Oct 2019, 14:55
Reviewer Update
Oh and I've got service fee charges on my overdrawn account. How can a bank charge me for THEIR mistake.