HOW CANT WE HELP YOU

I have been a client of FNB for almost 20 years. I am a professional and I need proper banking services in respect of my practise. I have tried everywhere and everything to find out what is the problem on my account and consistently have to deal with a person who takes instructions from a computer screen and robotically says NO. i am not able to access a person who I can speak to to tell me what is wrong and how I can fix it so that I am able to access proper banking services. It is clear that FNB only helps when it is in their interest to do so. When you need them, the answer is a resounding NO, NO, NO.