How CANT we help you

<p>I went into FNB Jacaranda centre on 09 June 2017. I wanted to apply for a credit card. The person asked me to email my documents, which I did while sitting there. Id copy, marriage certificate, payslips, bank statements, proof of residence. He said that FNB will contact me by Monday. Beginnig July I tried again. Went on the website and requested a call back. I had a missed call the next day which i couldnt answer because of my job. I waited a week and then spent over 30 minutes on the phone doing a telephone application. My airtime ran out and the lady phoned me back, told me she needed me to resubmit my documents as they are not on the system. She said she will send me an sms with the email address for the submission of documents.</p> <p> </p> <p>After a few days I went on facebook to apply for a credit card. I lodged a complaint. Got a response that someone will phone me within 24 hours. After two days I received a phone call from fnb letting me know that my complaint has been received and I will get a call from the complaints department within 24 hours. I asked the woman to at least give me the email address for submitting my documents. She gave it to me, i submitted my documents (same docs) Another couple of days went by and I received a credit card quotation which i signed and sent back. Then the next day I got a call from complaints asking me whether my complaint has been handled. I havent even complained yet! I said no. She said they will phone again. </p> <p> </p> <p>So now almost two months later i am taking my lunch break...and some extra time off work because i am again sitting at fnb branch irene mall and I have been here almost an hour, not yet made it to a counter and I still dont have any feedback with regards to my credit card. </p> <p> </p> <p>I have no more options. Maybe someone somewhere at some fnb might want to help me because as soon as I get to the counter, i am withdrawing all my funds.</p>