How cant I help you?
<p>Several weeks ago I app**** via online for an iPad as the deal seemed good. I was phoned by someone the next day to advise that they will phone me the next week- I am still waiting!? ,2 weeks ago I emailed my 24/7 private banker via online and am still awaiting a reply?! Today I phoned the private banker who advised that it would be easier for me to go to the branch!!? when I expressed my dismay- he forwarded my call to an IVR- after 10 minutes I hung up. I have never experienced such bad service from FNB- whats happening???</p>
Good Day
I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***
Kind regards
Daffnie Govender
Complaints Resolution
***
Tel number: *** (option one)
Good Day
I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***
Kind regards
Daffnie Govender
Complaints Resolution
***
Tel number: *** (option one)
Good day Mr. sean lunn stephan
Thank you for bringing this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number ***.
We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.
Thanks regards
Rahim Salamaan
FNB Hello Peter Complaints Resolution
(W): ***
E-mail: ***
Good day Mr. sean lunn stephan
Thank you for bringing this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number ***.
We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.
Thanks regards
Rahim Salamaan
FNB Hello Peter Complaints Resolution
(W): ***
E-mail: ***