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SM
Sibusiso M

1 reviews | Active since Oct 2012

21 Jan 2020, 12:08

How can you (not) help me

Just opened an account and I am already unsatisfied with the service. My card was supposed to have been delivered in 3-5 days, it’s now day 7.

0
Replies (3)
FNB (First National Bank)
FNB (First National Bank)'s reply21 Jan 2020, 14:28
Official
Good Day 

 
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused. 

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback. 

The reference number is ***NF

Regards 

Hello Peter Complaints Team 

*** 

SM
Sibusiso M's update25 Jan 2020, 10:15
Reviewer Update
  1. I was told that my card would be AUTOMATICALLY activated within 2 days upon delivery.
  2. I was told to register for internet banking online (which I did) and to activate my internet banking at an ATM.
  3. When I got to the ATM yesterday, I was told that my card is not activated, hence can’t activate internet banking... and need to go into the branch for assistance.

Signing up for a Bidvest account was hassle free: the card was delivered on time and was working upon receipt and internet banking was not a headache to activate.
**** service from a big bank... excellent service from the small guy

SM
Sibusiso M's update28 Jan 2020, 12:02
Reviewer Update
Exactly how long am I supposed to wait for the card to be activated?
The text was clear, within two days of delivery!