How can you NOT help me

FNB has the most user unfriendly online facility imaginable. I have been on the phone for an hour, I have a job and meetings to attend and was now promised someone will call back before 14:00 - that deadline has passed so once more you exceed my expectations of how bad service can be. I am an RMB client and am used to excellent service, I cannot imagine FNB being in the same group. Our HOA has an account, I am the administrator, I use the app on my iPad as I don't have a laptop that Java can be loaded on, only my work laptop. I need to change and load scheduled payments and the app on the iPad can of course not do it. I buy a laptop and call to set up online banking on said laptop. Because I haven't signed in for so long except on the app I get blocked. I have to reactivate (at a cost I was not informed of). I go through all the drama to get to some manual form that needs to be printed and sent back (archaic much FNB with all your bragging about digitization?) - but it gets worse, I get to the form and am told I have to print it. This laptop, that I had to buy for the sole purpose of FNB online banking being useless, is not and will not be connected to a printer. There is no other way to reactivate, I buy a printer or I never use online banking again. It cant be forwarded, it cant be digitally approved, oh no, the maximum inconvenience is to force the customer into a corner where I have absolutely zero options available to me. Way to lead the way in digital innovation - you should probably review your customer value proposition in this regard - this is hands down the worst online experience I have ever had - so at least you are good at something, destroying your brand and reputation one customer at a time. Thanks for nothing, I will apparently never be able to transact again unless I buy a printer (perhaps you have shares in the industry). I am ashamed to say I once respected and recommended your organisation.