How can you not help me!!!

<p>What is the point of a private banker if they don't respond to any of your queries. I had bank charges taken off my account on 30 March 2016, 14 April 2016 and 30 April 2016. I have queried this with Jeffrey Mashaba who is <span style="text-decoration: underline;"><strong>supposed</strong> </span>to be my private banker however have not had a response from him on this issue. My first email to him was dated 18 April 2016! FNB, you want to know how you can help me, change my private banker to one that can actually assist when I have a query on my account.</p>