1 reviews | Active since Jan 2012
How can you help me , you ask
I am not able to transfer funds to my credit card. Not via mobile app, online banking or ATM. After getting no help/ calls not returned or emails not responded to by the private bankers , i went into the branch (Randridge mall) and the issue could not be resolved. I did however call the contact center and a very helpful agent advised that there was ***** on my account (RL ********** 912) I called the ***** line ( ********** ) spoke to Kgotso who advised someone would get back to me... i am still waiting. Please can someone get back to me and let me know 1. How i transfer funds into this credit card. 2. What ***** and if there is anything that i need to be aware of. 3. Confirm that this mess is not affecting my credit score. I have emailed the private bankers Vuyelwa Nyangule and Ayanda Radebe on the 18.09.2017 and followed up, still no feedback. Social media guy, although responsive was not able to resolve the matter.
Good Day,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
Complaint reference number ***NF was issued for your complaint. I have escalated your complaint to Private Clients who will investigate the matter and provide feedback.
One again I apologise for the frustration caused.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)
Good Day,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
Complaint reference number ***NF was issued for your complaint. I have escalated your complaint to Private Clients who will investigate the matter and provide feedback.
One again I apologise for the frustration caused.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)