How can you help me? I really wish you would

I app**** for a platinum credit card in late March 2015 - for which I was told was provisionally successful. I received an automated response via email on March 30th 2015 acknowledging my online application.<br> <br> I received a call in early April asking that I send through a copy of my ID and latest payslip, which I subsequently did on April 9th 2015.<br> <br> It's been deafening silence ever since. I wasn't aware that I was supposed to run after you to get a credit card,<br> <br> Most annoying is, of late, I receive SMS notifications from FNB as though I am actually a client.<br> <br> It I am indeed a client, then where's the credit card. If I am not a client, then why are you spamming me with SMS'?<br> <br> FNB...How can you help me? Really?