How Can you Help Me FNB ??

May someone, Anyone at Fnb kindly assist with a settlement letter urgently We have requested a settlement letter from Fnb since Jan the 30th To date we have not yet received it.

I have taken the time to give your call centre a call and I am put through all kinds departments no one seems to know where or who should be handling g the query. I was told to allow 48hrs for them to attend to it-this was on Tuesday the16/02 When I called this morning Glenwin requested me to give him an hour. 2hours passed no call back. Called again (my airtime again) I am told that I need to request this collections department??? Why was this not done and forwarded to correct department, is unknown honestly is it that difficult. I am at my wits end now. All the agents can say is that they understand how frustrating it is - but they do nothing........ to expedite the process