HOW CAN YOU HELP ME?????

I am looking to open a STOKVEL ACCOUNT for my family with FNB cause I bank there and I can't think of another bank, not that other banks don't have a better product. I firstly tried calling them to not joy on Tuesday - 29 March 2022. I then downloaded the brochure and decided to use the CALLBACK. I still have not received any call, I guess the queue is long. Today, I decided to call the number on the brochurc (0877FNG247), I have been sent from pillar to post and have not received any help. I keep on being transferred to the business banker again and again and the next one will be telling to press 1 and so on. Is the STOKVEL ACCOUNT not POSSIBLE to be opened. HOW CAN YOU HELP ME