How can you help me???

In January of 2014 I, requested to close one of my 2 cheque accounts at FNB, My sideline business had come to a end, and so i no longer require 2 accounts. This whole process was done over the phone and threw e-mails. Al was in order, the only problem was the iPad i bought threw the account i wanted to close. So, I was told they were unable to move my debt of my iPad over to my other account, and that the account cant be closed because of the amount still outstanding on the iPad. I i was informed of this, and accepted it. this was the end of the arrangement of closing my account, in August 2014 the account was settled and i requested to close the account again, I was informed that I need to pay over R1000 to bring the account balance to zero before the account can be closed. I the asked them nicely to write it off as i did not use the account (no services was received for the monthly account fee) but they refused. I went to the branch In January 2015, requested it again directly to head office, and up until now, nobody called me, or mail me or even tried to communicate with me, explaining why this cant be done. I know it can be done!!