How can you help manage my business if you cannot even manage your own?

I opened a business account from fnb and a month later, I still cannot use the account. I have been phoning, complaining on the website and I even when into a branch to get this sorted out. "We will escalate your request" and "We will contact you within the next 24 hours", that is all I get from them! I can`t run a business if I cannot go on the online banking to see who has made a payment. I even sent an email requesting to cancel my account and after 2 days, STILL NO ANSWER!!!! I will not pay any monthly fees for an account I cannot use! I can`t get a hold of any one, they keep on putting me through to "the next person" and so it continues... So hopefully you guys will respond now????