How can we **** you off today

I went on the 17th of May to Mall of the South, when trying to pay for my parking using my card, if said faulty card. I then tried again and the parking got paid for. When I checked my banking app, it showed both transactions went off. I logged a dispute immediately on the app till today the money was never refunded nor was I contacted by the back.

On the 22nd of Sept the same thing happened. This time the transactions went of 4 times. I called FNB private banking and spoke to Itumeleng Tsotetsi, the first time. Who telling me the a transaction doesn't auto reverse if it time's out. Or doesn't go through. Then while still speaking to her she starts saying due to no response I am going to end the call and rudely bangs the phone down.

I then called back and spoke to Khanyisile Zulu, who listened first. when i asked to speak to the Manager, she say there is no manager on duty. And I should call back in 2 hours when there manager returns. If the first person I spoke to didn't **** me off enough by putting the phone down on me now to here that there is no manager to speak to. I was really ****ed off. And get the same story that funds don't auto reverse. D I have to fill out a dispute form for the money to be reversed. Its fine for banks and merchants to take your money with no process in place. But when you ask for your money back you must follow a process.

What makes this worst is having people there that supposed to help you but they don't even know the system works and working with no supervisor on duty.

I have logged the disputes again on the app. And no response or call from FNB.

FNB should change the slogan from how can we help to How may we **** you off today.